Frequently Asked Questions

Orders are prepared and shipped from our facility within one business day of purchase. Once your order ships, standard delivery times apply, and you can follow it using the tracking link in your confirmation email. If your order hasn't arrived within the expected window, email us at contact@1urbanaxis.com and we'll look into it.

You can track your order using the tracking link in your shipping confirmation email, or by entering your tracking number on our Order Status page.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All prices are in U.S. dollars (USD).

At this time we ship within the United States only, with free standard shipping on all U.S. orders.

Sorry for the trouble. Please contact us with a few details about the issue — your browser, device, and what you were doing — and we'll get it sorted as quickly as possible.

Please reach out and include the exact wording of the error (a screenshot helps) so we can assist you promptly.

Contact us right away. If your order hasn't shipped yet, we can update the address. If it has already shipped, we'll need to wait until the package is returned to us before resending it to the correct address.

If a package is marked undeliverable and returned to us, we'll reship it to you at no additional cost.

You may return items within 90 days of delivery, in their original condition and packaging. If you received a damaged product, contact us for assistance. To start a return, email contact@1urbanaxis.com.

For exchanges, email us at contact@1urbanaxis.com and we'll guide you through the process step by step.

If your item has any defects or was damaged in transit, we'll replace it at no additional cost — and in most cases you won't need to return the damaged one. If a replacement isn't available, we'll issue a refund or arrange an alternative of your choice. Just email us a photo and your order number.

We're sorry for the mix-up. Email contact@1urbanaxis.com with your order number and details of the issue. We'll cover all costs to send you the correct item and provide a return label if one is needed.